Refund policy
Return & Refund Policy
At homekt-Specialty Department Store, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
Return Period
You have 30 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and in the same condition as received
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Be in its original packaging
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Include proof of purchase (order confirmation or receipt)
Return Process
To initiate a return, please contact us at:
📧 Email: info@homekt.com
Once your request is approved, we will provide return instructions.
Return Address (South Africa Warehouse)
All returns must be sent to our local warehouse:
OA Loper Ave, 17 Winnipeg Street, Spartan,
Kempton Park, 1619, Johannesburg, South Africa
Important Notes
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Returns sent without prior approval will not be accepted
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Customers may be responsible for return shipping unless the item is defective or incorrect
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
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Sale or clearance items
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Gift cards
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Custom or personalized products
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days
Please note that your bank or payment provider may require additional time to process the refund.
Contact Us
For any return or refund inquiries:
📧 Email: info@homekt.com
📞 Tel: +86 13095771206